Policies & Terms

1. Data Controller
shieldeddatapulse (Plaza Mayor 5, 28012 Madrid, Spain) is the data controller responsible for personal data processed through our platform and services.

2. Data Collection
We collect personal data necessary for service delivery: name, email address, phone number, billing information, and technical metadata required for cybersecurity monitoring and incident response operations.

3. Legal Basis
Processing is based on contractual necessity (Art. 6(1)(b) GDPR), legitimate interest in maintaining platform security (Art. 6(1)(f) GDPR), and explicit consent where applicable.

4. Data Retention
Personal data is retained for the duration of the service agreement plus 24 months for compliance and audit trail requirements. Incident logs are retained for 36 months per regulatory obligation.

5. Third-Party Sharing
Data may be shared with cloud infrastructure providers, threat intelligence platforms, and regulatory authorities as required by law. All third-party processors are bound by Data Processing Agreements.

6. Data Subject Rights
Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. Contact [email protected] to exercise these rights.

7. International Transfers
Data may be transferred outside the EEA. Such transfers are governed by Standard Contractual Clauses (SCCs) or equivalent safeguards under Art. 46 GDPR.

1. Service Agreement
By engaging shieldeddatapulse (Plaza Mayor 5, 28012 Madrid, Spain), you enter into a service agreement governed by these terms. All cybersecurity services are delivered in accordance with the scope defined in individual Statements of Work.

2. Service Scope
Services include but are not limited to: managed endpoint defense, incident response, penetration testing, vulnerability scanning, cloud security hardening, compliance auditing, SIEM configuration, DDoS mitigation, security training, and zero trust architecture deployment.

3. Payment Terms
Invoices are payable within 14 days of issue. Recurring services are billed monthly or annually as specified in the contract. Late payments incur a 2% monthly surcharge.

4. Liability
shieldeddatapulse liability is limited to the fees paid in the 12 months preceding the claim. We do not guarantee the prevention of all cyber incidents; services reduce risk but do not eliminate it.

5. Confidentiality
Both parties agree to maintain strict confidentiality of all proprietary information, threat intelligence data, and security findings exchanged during the engagement.

6. Termination
Either party may terminate with 30 days written notice. Immediate termination is permitted in case of material breach. Upon termination, all client data is securely destroyed within 30 days.

7. Governing Law
These terms are governed by the laws of Spain. Disputes shall be resolved through arbitration in Madrid under the rules of the Madrid Chamber of Commerce.

1. Essential Cookies
shieldeddatapulse uses strictly necessary cookies to maintain session integrity, security token validation, and load balancing across our infrastructure. These cookies are required for the platform to function and cannot be disabled.

2. Functional Cookies
We use localStorage to persist your cookie consent preference and language settings. This data remains on your device and is not transmitted to our servers.

3. No Tracking
shieldeddatapulse does not use analytics cookies, advertising cookies, or third-party tracking pixels. We do not employ cross-site tracking mechanisms.

4. Cookie Management
You may manage or delete cookies through your browser settings. Disabling essential cookies may impair the functionality of our security monitoring dashboard.

5. Policy Updates
This Cookie Policy is reviewed quarterly. Material changes will be communicated via the platform banner and email notification to registered users.

1. One-Time Services
For fixed-scope engagements (penetration testing, compliance audits, cloud hardening, training), a full refund is available within 7 days of purchase if no work has commenced. Partial refunds are available proportional to completed milestones.

2. Recurring Subscriptions
Monthly subscriptions may be cancelled at any time. A prorated refund is issued for the unused portion of the current billing cycle. Annual subscriptions are refundable within 30 days of purchase.

3. Incident Response
Due to the urgent and resource-intensive nature of incident response engagements, fees are non-refundable once containment operations have begun. Pre-incident retainer fees are fully refundable if no incident is declared.

4. Processing
Approved refunds are processed within 10 business days to the original payment method. shieldeddatapulse (Plaza Mayor 5, 28012 Madrid, Spain) reserves the right to deduct administrative fees of up to 5% for processing.

5. Disputes
Refund disputes should be directed to [email protected]. Unresolved disputes are subject to arbitration under Spanish commercial law.